Returns & Refunds

Following the Consumer Rights Act 2015, we're more than happy to facilitate returns for damaged/defective or unwanted item(s) and provide a refund accordingly. Please take a look at the following sections to find out the appropriate return process for your order.

If you'd like to initiate a return process, you can use the form on our Contact Us page or simply email us at returns@clickabode.co.uk . We'll then be in touch within 24 hours to assist you.

We offer a 14-day cool-off period on all orders which means that you have a total of 14 days to decide if you'd like to keep your new furniture, counting from the day you receive it.

If your new furniture is not quite what you were looking for, you can send it back to us & get your money back, no questions asked.

In most cases, it'll be the customer's responsibility to cover the return shipping costs if a return is initiated due to a change of heart.

As much as we take great care of our products with our premium protective packaging, we understand that mishaps can happen.

In the unlikely and unfortunate event that your order arrives damaged/defective, we're happy to assist its return, exchange, or replacement, and there won't be any charges on your end, as covered by our Clickabode Product Care scheme (read more below).

We kindly ask to inspect your order at your earliest convenience and where possible, report any damages within 48 hours of delivery. We'll then provide necessary instructions that will help verify the reported damage. Once the reported damages are confirmed, we'll then discuss possible solutions with you, which will be in the form of repair/replacement/refund.

Of course you can! We'll be able to cancel the order and provide a full refund as long as it hasn't left our warehouses. Once it’s been dispatched, it may be treated as an unwanted return, depending on the status of the delivery. We'll liaise with you to determine whether to proceed with the delivery and return the item or whether the delivery will be cancelled.

• Returns for unwanted items will need to be reported within 14 days of delivery.
• All claims for damaged/defective items on arrival are advised to be reported within 48 hours of delivery.
• All products will need to be returned in an unused & unassembled, re-saleable and 'as new' condition.
• All products will need to be either returned in their original packaging, or securely repacked in the same number of boxes as received, and in a way that protects their contents from any potential damage during transit.

If you wish for us to collect an item for a return you've initiated, we're happy to assist. Our delivery team will reach out to you to arrange a date and time for the collection. If there are any additional instructions, we will contact you to let you know.

Please note that if no quality issues are involved, it will be the customer’s responsibility to cover the collection costs (see below), which will be reflected in your refund.