Frequently Asked Questions

To place an order, simply choose the product you like, in the colour/size you’re looking for, and click the orange ‘add to cart’ button. From here, you can either go directly to checkout, or you can continue shopping and click the basket icon in the top right when you’re ready to review your basket.

Once you’re on the basket page, you’ll be able to review the items in your basket. You’ll also be able to add an ‘order note’ if you have any specific delivery instructions. When you’re ready, click the ‘checkout’ button and proceed to checkout.

At checkout, you’ll be able to apply any valid discount codes. Next, input your shipping information, email address and phone number, so we can contact you to arrange delivery. Next, select the payment method you’d like to use and finish your order.

After placing your order, you'll be sent to the order confirmation page, which is a summary of your order. You’ll also receive an order confirmation email containing your receipt, order number, and estimated delivery dates. This typically arrives within 5 minutes, but please allow for processing time.

Keep this email or take note of your order number, as it'll come in handy if you ever need to get in touch with us about your order in the future

If you do not receive any email from us within 24 hours of placing the order (check your spam folder too), please contact us at sales@clickabode.co.uk with your order details.

Certainly, you're welcome to cancel your order if it hasn't left our warehouses. Once it’s been dispatched, it falls under our unwanted return policy, and any return shipping costs are the responsibility of the customer if no quality issues are involved with the return.

If you wish to cancel your order, please contact us at sales@clickabode.co.uk. For detailed information, please refer to our Return Policy.

If you suspect that certain components, such as screws or assembly parts, are missing from your order, please reach out to us at returns@clickabode.co.uk with images and a description of the missing parts. We recommend doing so within 48 hours of delivery. Upon confirmation of the missing parts, we will promptly dispatch them to you.

Some items arrive pre-assembled, but others may arrive unassembled to aid safer and more efficient delivery. You can find out if a product needs to be assembled in the ‘specifications’ section on the product page. 

For all products that require assembly, we will include a comprehensive assembly guide with your order. If you ever need assistance with assembly, don't hesitate to reach out to us, we can talk you through the steps over the phone/texts.

Absolutely! You can order through our customer service landline 0330 088 6910 or our Whatsapp Shopping Guide here. We can either place the order for you over the phone, or we can send you an invoice via email and all you need to do is follow the link to the checkout page, where you will be able to use any valid discount codes and choose a payment option.

You can become a Clickaboder and receive £10 cash back on your order by leaving us a review with a picture of your new furniture. You can do this by heading to the product page and scrolling down to the ‘write a review’ section. Alternatively, we’ll send you an email soon after you have received your order, where you’ll have the option to leave a review.

After this, you can reach out to us at info@clickabode.co.uk with your order number and proof of review (usually a screenshot of your review), and we’ll sort you out with the £10 cash back.

The £100 Cashback offer is an automatic discount that applies to orders over the £1000 threshold. Once your total order value reaches this threshold, the Cashback offer will be automatically applied to the item(s) in your basket - no coupon code needed.

When you review your basket, you should see the '£100 cashback' being split across all of the items in your basket, and the amounts off will add up to £100 - it's as simple as that.

Shipping to England & Wales is completely free. Surcharges only apply for orders to Scotland & Northern Island. For surcharge details, please refer to our Shipping Policy.

We offer delivery of all products to England, Wales, and Scotland. We currently do not delivery to Northern Ireland, the Channel Islands or the Isle of Man.

We aim to deliver all orders within 2-8 working days of placing an order. After you’ve placed your order, you’ll receive a confirmation email which will include estimated arrival dates. 

For larger orders, our delivery team will contact you prior to delivery to arrange a specific date and time slot for you to receive your delivery.

Occasionally, orders may be delayed due to unforeseen circumstances but we'll make every effort to notify you in advance if this is likely to be the case. Your order is also protected by our 30-Day Delivery Promise.

Our 30-Day Delivery Promise is a guarantee that your order will be delivered within 30 days of placing it. If for any reason your order fails to arrive within 30 days counting from the day you placed the order, you’re free to cancel the order for a full refund even if it has left our warehouses. You’ll also receive a compensatory 10% coupon for your next order with us as our way of making things right. 

Once your order is ready for dispatch, our team will be in contact with you via phone or email to arrange the specific date and time slot for delivery. If the proposed time slot doesn’t work for you, please let us know as soon as possible and we’ll aim to offer a different date or timeslot. 

If you have any specific delivery instructions, you can add an order note on the basket page prior to checkout.

Yes, we’re able to hold your order for up to 3 months after placing your order if you wish. Please let us know by adding an order note on the basket page prior to checkout, or reach out to us after placing your order. We will then update you once the order has been dispatched from our warehouse. 

If you’d like to change your delivery address after you have placed an order, please contact us via your preferred method. If your order has already left our warehouses, we may be unable to change the shipping address, in which case we will get in contact with you to explore potential solutions.

When possible, we’ll aim to deliver your items together, however some orders may be split deliveries, meaning you’ll receive your items on different dates or time slots.

If you've received only a portion of your order, it's likely that it's a split delivery. However, if you have any concerns and wish to verify this, please feel free to contact us for clarification.

For larger orders, we can usually deliver above ground floor if there is sufficient lift access, however, it's important to note that our delivery team will assess the safety of the delivery upon arrival, and in certain situations, they may choose not to proceed with deliveries above the ground floor due to safety and insurance reasons. 

Yes, all of our products are covered by a 1 year’s limited manufacturer’s warranty. This means that if there are any defects/faults that occur within 1 year of you receiving your product that are due to manufacturing faults, you’ll be able to get it replaced or repaired for free. 

Please note that there are limitations to our warranty, please refer to our Warranty page for full details.

All of our products are automatically covered by Clickabode Product Care. This means that if anything arrives damaged or defective, we’ll provide a free repair or replacement, plus you’ll receive a 10% discount coupon for your next order as our way of making things right.

We kindly encourage you to inspect your order at your earliest convenience and report any damages within 48 hours of receiving it, making sure to keep all original packaging. If there is clear damage to the packaging, add a delivery note when signing for it. 

Please email us at returns@clickabode.co.uk with images of the damaged items.

Once we've confirmed the damages, we’ll offer a complimentary repair or replacement. Additionally, we'll send you a 10% discount coupon for your next order via email as a part of our Clickabode Product Care scheme.

If you believe you have received a wrong item, please email us at returns@clickabode.co.uk with images of what you have received at your earliest convenience (we encourage you to do so within 48 hours of delivery).

Once we verify the error, we will promptly dispatch the correct item, and our delivery team will collect the wrong item(s). Please note that the wrong item(s) needs to be unassembled and in the original packaging for collection. 

Following the Consumer Rights Act 2015, we are happy to accept returns and provide a full refund for any unwanted items within 14 days of delivery. Please note that the item(s) must be returned in an ‘as new’ condition and in the original (unassembled), undamaged packaging, along with any accessories. 

If you wish to return a product due to a change of heart, please email us at returns@clickabode.co.uk with your order number. 

Please note that any return shipping fees will be the customer’s responsibility if quality issues are not involved. If you would like us to collect the items for you, we will arrange a collection, the cost of which will be deducted from your final refund. For more information, please refer to our full Returns Policy.

We will issue your refund once we have confirmed that your item has been returned. Most banks will process refunds within 3-5 working days, but for other payment options such as Klarna or Paypal, please allow up to 2 weeks for the refund to be processed. 

Unless stated otherwise, a refund will be issued to the payment method used to purchase an item. Please let us know if you would prefer to receive a refund using a different payment method. 

We accept a range of different payment methods which will be available to select at checkout. We currently accept the following methods:

• Credit & Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay)
• Apple Pay
• Google Pay
• Shop Pay
• PayPal
• Amazon Pay
• Klarna

Please note that there is a limit of £1500 per order for payments through Klarna. If you wish to use Klarna for an order of a larger amount, you can split your order into smaller orders, such that each order is within the £1500 limit.

• For example, if you want to buy a table (£700) and 3 sets of chairs (£900) and it comes out to be £1600, you can break this order up into 2 orders so the total amount of each order does not exceed £1500. 

It is worth mentioning that all payments are secure and encrypted by Shopify, and we do not have access to your credit card information.

To ensure secure payments, our website employs Secure Sockets Layer (SSL) technology. SSL is a widely recognised and trusted security protocol that encrypts the data transferred between a user's web browser and our server. This encryption ensures that sensitive information, such as credit card details and personal data, remains confidential during online transactions. 

You’ll be able to apply a discount code on the checkout page. Simply input the code in the ‘discount code’ box and click ‘apply’, the final price will then be adjusted to reflect the amount off. 

​​Technically no, certain discount codes can be combined, but please note that not all codes are stackable. If you happen to use two non-stackable codes, our system will automatically apply the one offering the highest discount to your order. 

Please note that discount codes can only be applied during checkout, and our customer service teams won’t be able to provide any discount code adjustments post-order.

Our WhatsApp Shopping Guide offers a quick and convenient means to connect with our online sales team for a wide array of assistance. Whether you have product questions, want to place an order via WhatsApp, need help with order tracking, or you’re seeking assembly guidance, you can just send us a message and we’ll be with you in no time.

Operating hours: 9am - 10pm, Monday through Sunday
Response time: 1 minute

There are a few options for reaching out to us. To reach our online sales team for help with product questions, order assistance, assembly guidance & more, you can go through our WhatsApp Shopping Guide service by clicking here.

We also run a live chat service if you wish to chat to us whilst browsing our website, which you can use by clicking the live chat icon in the bottom right of your screen.

If you would like to speak with someone over the phone, you can call us on 0330 088 6910.

For more formal enquiries, you can contact us through email at info@clickabode.co.uk or you can fill out our contact form on the Contact Us page.

Our opening hours are as follows:

Online Sales Team (WhatsApp Shopping Guide & Live Chat service)

• 9am - 10pm, Monday through Sunday.

Customer Service Team (Phone line)

• 9am - 5pm, Monday through Sunday.